Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied, please review our refund policy below.

Eligibility for Refunds

• Items must be returned within 30 days of the purchase date.

• Items must be in their original condition, unused, and with all original packaging and tags attached.

• Proof of purchase is required for all returns and refunds.

Non-Refundable Items

• Gift cards

• Personalized or custom-made items

• Sale items marked as non-refundable

How to Request a Refund

1. Contact our team through our "Get in Touch" forum or email us at joartnook@gmail.com to initiate the return process.

2. Provide your order number and details about the item you wish to return.

3. Follow the instructions provided by our team for returning the item.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

Exchanges

If you would like to exchange an item for a different size, scent, or color, please follow the same process as for a refund. Exchanges are subject to availability.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.

Changes to This Policy

We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of those changes.

Contact Us

If you have any questions about this refund policy, please contact us through our "Get in Touch" forum or email us at joartnook@gmail.com.